Virtual Reception Services
In its simplest definition, a Virtual Reception is the person who answers your calls, but the difference is that they won’t be sitting in your office at your front desk. They can handle everything virtually from a different location than you.
From the outset, it may seem like the scope of work of a Virtual Reception is limited to answering the phone. In truth, effective communication is an overlooked quality in business.
The difference between one professional and another in winning a client might be a simple phone call.
Along with saving on in-house expenses that a live receptionist would cost you, you’re outsourcing to someone that won’t require your company’s regular salary and benefits. Here is a look at how this works exactly and why it’s a great idea for your business.
Why outsource to a virtual reception?
Along with cutting back on the expenses of having a receptionist in your office, you could save on administrative and customer service staff expenses as well. Virtual receptionists can handle all types of tasks like taking messages, answering customer questions, handling customer service needs and scheduling your upcoming appointments. They can be trained to handle simple or complex service tasks for you in order to fully utilize your virtual receptionist.
Your Virtual receptionist can handle everything your regular receptionist would, but you’ll save on expenses and have someone that can handle your calls at all times of the day. No more worrying about your receptionist arriving late, leaving early or having no one to watch the phone during their lunch break; your virtual reception is on the job.
Your day-to-day operations will run smoothly when you have the phones managed better and you don’t have to worry about a receptionist who should be helping greet the guests that visit your office. You’ll have a highly efficient receptionist working from their own workspace that you don’t have to pay for which keeps costs down for you.