Customer Care Services

Customer Care

Selecting the best solution inbound call centre solution for your business can be difficult, confusing as well as costly. This is precisely why Zenith Connect exists! Our inbound call centre will work directly with you to become an extension of your business. 


Inbound call centre services offered includes: 

  • Inbound Customer support: Provide order status help, handle ordering problems, enrolment, reservations, and more. 
  • Marketing Support: Conduct market research, clean up, qualify marketing lists, generate leads, retain customers, and much more.
  • New Customer Acquisition: Hire us for inbound sales, up-selling, appointment setting, and lead qualification to instantly transfer hot leads to sales. 
  • Technical Support: Hire a 24/7 call centre with the experience, training, and knowledge to act as your tech support team. 
  • Helpdesk: troubleshoot and solve internal technical issues. 
  • Home based agents: reduce costs with high quality, highly motivated home-based agents. 
  • Domestic: High-quality accent neutral English-speaking agents.
  • Disaster recovery: Prevent loss of customers or interruption in service in times of disaster.  

Outsourcing is no longer just about cutting costs and saving money. It is about increasing efficiency of internal employees, getting to the market faster than your competitors, maximizing workforce flexibility, and gaining access to highly qualified employees.