Inbound Call Management

Inbound Call Management

Focus on Core Competencies

Outsourcing your customer service operations puts a disruptive business function in the hands of a professional agency. Thus, allowing you to focus on your core business and grow the top line.

Minimize Capital Investments

Internal customer service operations require significant upfront capital investment in equipment & facilities in order to handle the first call or e-mail. Why write a HUGE cheque when you can simply sign a contract with a call centre agency that has already invested in the best equipment & technology? Outsource your customer service and see cash flow improve immediately!

Enhance technology

Why make massive investments in technology to manage your internal call centre operation when there are call centre agencies that already have made the investment? Outsourcing customer service is a great way to utilize technology more efficiently and stay on the cutting edge!

Customer Service Experts

Professional agencies really are the “Customer Service Operations experts”. No need to reinvent the wheel. Hire Zenith Connect Ltd with proven processes and experienced management to work for you almost instantly.

Reduce Fixed Costs

Operating expenses of an internal call centre can stack up quickly. Dedicated technology, facilities, management, & agents are very expensive and adjustments (either up or down) can be painful. Outsourcing reduces fixed costs while providing much-improved flexibility.

Increase Customer Satisfaction

Internal teams can often take hours or even days to respond to customer inquiries. However, outsourcing your customer service operations to a great call centre can cut that response time down to a matter of minutes. This creates more happy customers which are the key to increasing revenue.

Improve Efficiency & Productivity

Your company has some brilliant, highly trained employees. Hiring a customer service call centre can allow your internal team to focus on high value or high impact activity. Therefore, outsourcing low skill and repetitive tasks can allow you to get maximum value from internal operations and focus on mission-critical operations.

Instant Access to specialized Skills

Hiring highly skilled employees for your internal operations can be very frustrating and expensive. However, outsourcing to a call centre will allow you to immediately tap into an impressive labor pool. Moreover, these specialized skills will become available without any human resource headaches or wage pressures!